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Sorting out a dispute

Pause the chase, fix the problem, pick it back up.

Step 1: When a customer disputes an invoice, press It's a dispute on their reply — Badger pauses chasing straight away.

Badger's screen for this step

Step 2: The dispute sits on their page under Promises & disputes, so nothing gets forgotten while you sort it out.

Badger's screen for this step

Step 3: When it's settled, press Resolve dispute and Badger quietly picks the chase back up.

Badger's screen for this step

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More tutorials

Getting started with Badger
Your first run-through: invoices in, reminders approved, done.
The Today page
Your morning brief and the approval queue.
Approving from your inbox
The morning brief email has its own approval page.
Handling customer replies
What to do when a reply needs your judgment.

See all tutorials