MYOB invoice reminders: how to set them up — and their honest limits

Updated 5 August 2026 · By the Badger team

MYOB's built-in invoice reminders are included in your subscription and better than chasing nothing — switch them on today if you haven't. This guide covers how to set them up well, their honest limits, and the checklist for the day your late payers outgrow them.

MYOB's features and menus change over time and vary by product — check MYOB's help centre for current behaviour on your plan.

What MYOB reminders do well

In MYOB Business you can switch on automated invoice reminders from your invoice settings: MYOB then emails customers about unpaid invoices on the schedule you choose — around the due date and at intervals after it — with wording you can edit, and the option to exclude particular customers. Online invoices also let customers view and pay directly, and you can see whether an invoice has been opened. For a business whose late payers just need a nudge, that's genuinely enough — and it costs nothing extra.

Two setup tips carry most of the value: personalise the default wording (stock reminder text reads like stock reminder text, and customers weight it accordingly), and schedule the first reminder close to the due date — day 3, not day 14. Speed of first contact is the strongest predictor of getting paid.

Where built-in reminders stop

MYOB's reminders are a scheduler, not a credit controller — the same honest limits as Xero's equivalent:

• Replies land on you. "Can you resend it?", "I've already paid", "can I pay half now?" — the reminder went out automatically, but every response still needs a human to read, answer, verify, and remember the outcome.
• The tone doesn't escalate far. A fixed sequence steps up only as far as you pre-wrote it, with no judgment about who needs a gentle third nudge versus who needs a firm notice and a phone call.
• No promises, no plans. "I'll pay Friday" and instalment arrangements need tracking; built-in reminders have no memory of either.
• Email only. No SMS for the customers who never open email.
• No morning picture. Nobody tells you "here's what's going out today, here's who paid so I stopped, here's the one reply that needs you."

The honest checklist

Built-in is enough if late invoices are a handful a month, replies to reminders are rare, and nobody's ever surprised by an invoice quietly hitting 60+ days. You've outgrown it when reminder replies are a real inbox stream, you're manually tracking who promised what, or you've turned reminders off for tricky customers — the classic tell, because the customers you exempt are precisely the ones who most need a smarter chase.

What dedicated AR software adds on top of MYOB

Accounts receivable software like Badger picks up where the scheduler stops: every overdue invoice gets a courteous chase that escalates properly, replies are read and answered with a draft for your approval, payment plans are negotiated inside limits you set, and a paid invoice halts its reminders instantly. You get one morning email with the whole picture and a single Approve button. Today a CSV export gets your MYOB book into Badger in minutes; a direct MYOB connection is next on the roadmap now that Xero and QuickBooks are live. Either way, MYOB stays your system of record — Badger is the colleague working it. A$129/month + GST, 14-day free trial.